About the role
Job Purpose
At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognized and admired brands globally, we are driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
Join a dynamic, fast-paced team in Durban, where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
To ensure that the service offered is timely, efficient, professional, and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. To supervise and coordinate all internal and external agencies, such as handling agents, service providers, other airlines and various authorities. To ensure that all relevant areas of operations are fully covered.
Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers.
Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates' requirements for the day's operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised.
Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely m…
