About the role
Begin your journey with us in food & beverage front of house operations.
Qatar Duty Free Company – A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.
Qatar Duty Free is hiring for a Doha based role – Host/ Hostess located in Hamad International Airport.
You will be responsible to deliver exceptional service by greeting arriving guests and ensuring a positive first impression of the establishment as guests enter the restaurant. Responsible for welcoming guests and efficiently managing timely seating to their respective tables.
Operational accountabilities include:
Welcome, greet and seat guests, and present the menus to guests with a positive approach and a smile, and always maintain positive body language. Treat all guests in a professional manner to ensure complete guest satisfaction; always strive to exceed guests' expectations.
Take guest information and inform waiting times to guests accurately when tables are not immediately available.
Handle the table bookings, arrange dining reservations for guests in advance and as they arrive at the restaurant, escorting guests to their tables, monitoring the open dining sections of the restaurant for empty and cleaned tables for guest reservation.
Regularly check reservation list, coordinate with service associate and kitchen staff for necessary preparation of guest arrival.
Inspect and maintain the dining facilities to ensure dining area are cleaned at all the times.
Collect comment cards from the guest and compile all feedback for management attention and action for future improvement.
Answer the phone and answer question concerning the menu and restaurant, ensuring all queries are answered timely and accurately.
Check the menu appearance regularly to ensure all menus are updated and presentable as per company standard.
Observe tables and keep track of clean, dirty and occupied tables. Be available for Guests at…
