About the role
Position Summary
The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, and assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed and complies with any ad-hoc requests as needed. Individuals must be comfortable serving customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.
Essential Responsibilities
Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
Works in a ramp environment
Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
Operates external aircraft equipment
Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
Assist customers with special needs, e.g. customers who need assistance in boarding
Guides aircraft to and from aircraft parking locations
Carry a handheld radio and communicate effectively with proper radio etiquette
Occasionally assist with loading and unloading mail, small packages and human remains
Ensure and maintain a safe environment and operation
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
One (1) year of customer service or sales experience
Must be at least 18 years old
Complete fluency in written and spoken English
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Able to follow safety guidelines
Able to perform under pressure and within fixed time constraints
Able to work in all types of weather conditions…
