About the role
Job Overview
GENERAL SUMMARY:
Under general supervision of the Airport Security Assistant Manager, ensures that Aircraft Operations Area (AOA) gates, terminal and roving security patrols, and other designated locations are always properly staffed with the correct number of security officers required per shift. Ensures that all security employees are properly trained and that employees adhere to posted procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises security personnel at multiple locations; schedules employees for each shift to ensure that all field operations, including but not limited to security post buildings, terminal and roving patrols are properly manned at all times with the correct number of security officers required; approves work schedule changes/exchanges and ensures changes/exchanges are kept to a minimum to prevent lost time and overtime.
Trains all shift employees in accordance with the established standard operating procedures; ensures procedures are properly posted and employees adhere to posted procedures; recommends changes and updates to standard operating procedures and training.
Ensures compliance with Board and Department policies, state and federal regulations and the DFW Airport Security Plan (ASP).
Ensures security employees maintain daily logs of events and that logs are correct, complete and legible; enters activity data into system.
Selects, trains, counsels, disciplines and evaluates performance of staff; monitors employees’ daily time and attendance on shift; maintains attendance records and reviews and approves timesheets.
Reviews reports and informs management of security violations and incidents; reviews, investigates and resolves customer complaints/issues in the field and over the telephone.
Performs daily checks of field operations during shift to ensure all security employees are performing their duties in a proper manner and that all security equipment is in proper functioning order.
Communicates daily with various Airport departments to resolve maintenance issues, customer complaints, incident reports, etc.
Exercise command responsibility and accountability for the operations. Ensure day-to- day c…
