About the role
Job Details Job Title: Labour and Employee Relations Manager (Corporate role) Location: Montreal Head Office Reporting to: Vice-President, Human Resources, Canada Job Summary: The Labour and Employee Relations Manager plays a key role in partnering with leaders across Swissport Canada to provide expert guidance and strategic support on labour and employee relations matters. Acting as a trusted subject matter expert, this role ensures fair, consistent, and effective practices while promoting positive employee relations and compliance with collective agreements, employment legislation, company policies, and organizational standards. Reporting directly to the Vice President, Human Resources, the Labour and Employee Relations Manager will have the opportunity to influence workplace culture, support operational leaders, and contribute to building a strong and engaged workforce across Swissport Canada. Job Responsibilities Labour relations / Employee Relations Interpret and apply collective agreements (14) and company policies, including attendance, conduct, harassment, workplace violence, and drug & alcohol policies. Guide on disciplinary matters and employee relations issues. Address union concerns, investigate complaints, and manage cases under the National Harassment and Violence Policy. Prepare for and participate in labour-management committees. Manage grievances and collaborate with union representatives toward resolution. Prepare arbitration cases and coordinate with legal counsel as required. Train managers on collective agreements, HR policies, and procedures. Support CBA negotiations through proposal preparation and participation. Oversee complaint tracking, follow-ups, and resolution across Canadian stations. Update, develop, and implement HR policies and procedures as required. Drive employee engagement initiatives that enhance employee experience and satisfaction. Ensure Federal compliance reporting and governance requirements, including Pay Equity, Accessibility, Diversity, and Inclusion. Monitor employee relations trends and recommend improvements based on organizational and industry developments. Disability management Lead and coordinate return-to-wor…
