About the role
IT Support Specialist
Are you our new IT Support Specialist?
Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion. Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths, experiences and backgrounds, but all share a passion for our vision: to become the most loved and trusted airline in Europe.
We are looking for a motivated IT Support Specialist to join our IT Operations team at Norwegian.
Technology plays a critical role in keeping our airline operations running every day. In this role, you will provide high-quality IT support to our colleagues, troubleshoot technical issues and contribute to a stable and efficient IT environment across our organisation.
We are looking for someone who already has hands-on experience from IT support or Service Desk, enjoys solving problems and is ready to further develop their IT career in an exciting and fast-moving environment.
What is it like to work at Norwegian?
You will become part of a collaborative IT environment where technology and aviation come together. You will work closely with colleagues across the organisation and play an important role in ensuring that our employees have the tools and support they need to do their jobs effectively.
Fasten your seatbelt – your next exciting career journey starts here.
In this role, you will
Provide first-line IT support to our internal end users
Troubleshoot and resolve hardware, software and access-related issues
Prepare, install, configure and maintain PCs, mobile devices and other IT equipment
Prepare, update and configure workstations
Support Office 365, Active Directory, Entra ID, OKTA and Windows environments
Maintain printers, computers and meeting room equipment
Respond to support requests via email, phone and in person
Follow up incidents and requests to ensure a good end-user experience
Contribute to continuous improvement of our IT support processes
Many of our colleagues prefer to visit the IT team directly when they need support. Having a strong onsite presence is therefore an important part of delivering great service, and this role inc…
