About the role
About FlightSafety International
FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
Manager, SaaS Platform Services leads strategic management of a portfolio of 40+ small-to-mid-tier SaaS applications (including Qualtrics, Cority, and similar enterprise solutions). People leader of approximately eight developers and testers supporting SharePoint and Documentum platforms. Responsible for vendor relationships, license management optimization, and strategic buy-vs-build decision-making. Collaborates closely with SaaS product leads and delivery leads to maximize ROI across the application portfolio and drive operational excellence.
Tasks and Responsibilities
Lead, coach, and develop engineering and quality teams using servant-leadership principles to drive business value through effective SaaS portfolio management.
Manage vendor relationships, including contract negotiations, performance monitoring, and stakeholder communications across 40+ SaaS applications.
Oversee SaaS license management, including procurement optimization, cost allocation, usage analysis, and vendor compliance.
Lead SaaS vendor selection process and support buy-vs-build decision-making, evaluating business requirements, technical fit, total cost of ownership, and implementation feasibility.
Collaborate with SaaS product leads and delivery leads on roadmap planning, release coordination, and cross-platform integration initiatives.
Lead team operations, break-fix activities, and 24x7 on-call support coordination; participate in after-hours rotation as needed for critical incidents.
Coach and lead delivery team to improve quality, automation, operational visibilit…
