About the role
About FlightSafety International
FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The Client Services Representative’s primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.
Tasks and Responsibilities
Greet and welcome clients and guests at the front desk.
Conduct center tours as required.
Maintain visitor log and run Export Compliance as required.
Responsible for client hotel and car accommodations, luggage tags.
Provide client schedules by email, print, or through the FSI app.
Responsible for Client Welcome Packets.
Assist clients with client facing app login issues (i.e. FlightBag and FlightSafety App).
Assist with creating Client Roster Report and other enterprise reports as needed by center.
Assist with check in and client electronic training folder.
Responsible for shipping/mailing of completion documents.
Assist with center supply inventory, front desk upkeep, giftshop sales as needed.
Assist with accounts payable invoices and processing monthly sales tax report as needed.
Assist with customer lunches and customer specific center requirements.
Notary public duties as needed.
Responsible for TSA application, processing and tracking.
Responsible for M-1 Visa and Visa Invitation Letters process.
Process all client training completion documents and associated processes to include managing the ROT dashboard.
Responsible for obtaining and tracking the Client Consent Process per Personal Dat…
