About the role
Job Description
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
Baggage Service Supervisors will direct leads and agents to meet and greet passengers in the claim area, providing assistance with all baggage issues, and creating and maintaining computer files for lost, damaged and pilfered baggage.
Alliance Ground International is a cargo and aviation services company operating in over 50 cities across North America, with a 45-year legacy in aviation. Our strong reputation in cargo, ground services, and hospitality forms the bedrock of our success. As we continue to expand, we seek the industry's finest talents, where the sky is the limit.
Essential Job Duties
Leadership: Supervise leads and agents to ensure that all tasks related to baggage services are carried out in an efficient manner. Counsel and mentor leads and agents. Provide on-the-job training as needed.
Welcome and Inform Customers: Greet arriving customers in the baggage claim area with a warm and welcoming demeanor. Provide them with relevant information and instructions regarding the baggage claim process, including where to pick up their luggage.
Monitor Baggage Delivery: Keep a close eye on the delivery of baggage to the claim area. Ensure that the baggage is delivered efficiently and in a timely manner. Address any irregularities that may arise during this process.
Baggage Tracing: Create and maintain baggage tracing files for lost, damaged, or pilfered baggage. This involves recording essential details related to each case and ensuring that the information is accurate and complete.
Customer Communication: Maintain regular contact with customers who have filed baggage tracing claims. Keep them informed of the status of their cases until the issue is resolved and the file is closed.
Lost/Damaged Baggage Resolution: Investigate the circumstances surrounding lost or damaged baggage and coordinate the return of the items to the customers. Prepare bag delivery orders and arrange for the delivery of lost baggage, utilizing bag delivery services or other available means.
Unclaimed Baggage: Process and secure unclaimed baggage. Update trace records or create an on-ha…
