About the role
Job Overview
GENERAL SUMMARY
Under supervision of their manager and/or Lead Field Technicians, provides complex preventive maintenance, testing, and repair service of computer hardware, primarily on stand-alone or networked PCs. Coordinates the installation, maintenance and support required to maintain a variety of networked PCs. Provides technical support to Technicians in performance of duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Consults with Management to review the feasibility of systems requests from client departments.
Performs inspections, installations, preventive maintenance, testing, and repair of IT equipment at various customer sites.
Troubleshoots complex problems with hardware and software.
Consults with Management to review trouble shooting techniques, procedures and SLA performance objectives.
Prepares trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to each service call; analyzes equipment.
Resolves systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.
Assists in the evaluation of system configuration and software to ensure effective use of hardware resources.
Assists with various presentations by setting up and troubleshooting various types of Audio/Visual equipment.
Maintains and administers various support systems as assigned.
Manages multiple projects simultaneously both as an individual as well as a team member.
MINIMUM REQUIREMENTS
Completion of high school curriculum or equivalent.
Completion of formal education in computer operations and repair.
Four (4) years of experience in computer operations including one (1) year of computer maintenance.
Any equivalent combination of education and/or experience may be substituted for the above.
Possession of a valid class C driver's license.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Excellent Customer Service skills required.
Excellent written and oral communication skills required.
Excellent client relationship skills are essential.
Knowledge of the capabilities, limitations, and general characteristics of personal comp…
