Supervisor Airport Services - Oslo

Job Purpose

At the Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

Emirates, one of the world’s most awarded international airlines, operates across six continents and serves over 140 destinations through its hub in Dubai. The airline operates one of the most modern and efficient fleets, featuring spacious and comfortable Airbus A380, Airbus A350, and Boeing 777 aircraft.

Passengers flying with Emirates enjoy an exceptional onboard experience, with world-class products and services, regionally inspired menus and over 6,500 on-demand entertainment channels through ICE, Emirates’ award-winning in-flight entertainment system

• Optimize resources to meet customer and operational requirements during each shift.
• Proactively manage disruptions such as overbookings, delays, cancellations, adverse weather, and crew limitations to minimize customer impact.
• Complete post-flight activities and reporting accurately to protect revenue and support onward operations.
• Coordinate with handling agents, caterers, and service providers to ensure operational readiness and Emirates service standards.
• Handle customer queries, complaints, and claims promptly and professionally to maintain passenger confidence.
• Carry out administrative duties and provide operational support as directed by airport management.
• Manage baggage claims and related expenditure in accordance with company procedures.
• Coach and develop airport services staff to ensure operational compliance and excellent customer service.
• Support performance management activities, including objective setting, development planning, and feedback processes.
• Conduct credit card verification and travel document checks in line with regulatory requirements.
• Perform regular audits to ensure compliance with Emirates policies, procedures, and quality standards, implementing corrective actions where required.
• Support emergency response planning and coordinate stakeholder actions during operational incidents.

Qualification

• Educated to at least High School level
• Must have completed relevant and recognized professional training courses and have experience working in Passenger Services and Ground Operations
• Experience in supervising, guiding, coaching and motivating staff
• A working knowledge of Reservations/Fares and Ticketing, Departure Control System
• Knowledge of Baggage Tracing and Claims Handling
• Knowledge of Microsoft Word/ E-mail / Excel advantageous
• Advanced skills in customer service delivery
• Fluent in spoken and written English and Norwegian

Information

• Applications from staff who have not completed 12 months’ service in their current position will not be considered.
• Applicants must have the legal right to live and work in Norway. The Company will not provide assistance with obtaining work permits.
• Candidates should apply through HR Direct self-service on Group World.

Salary & benefits

Competitive

• Transport Allowance
• Uniform allowance
• Profit Share eligibility
• Travel industry benefits