Sr. Operational Key Account Manager, Logistics

Ready to turn complex customer needs into winning solutions?

As a Sr. OKAM Logistics, you’ll lead innovative, scalable solutions from tender to implementation, bringing together customers, sales, and operations. Drive strategic decisions, optimize processes, and shape solutions that create value, strengthen customer relationships, and fuel business growth.

Tasks

Your main tasks include, among others:

• Lead strategic analysis of customer needs and develop scalable, competitive solutions
• Lead tender processes, including solution design, cost evaluation, and pricing inputs
• Evaluate operational capacity and coordinate cross-functional solution development
• Drive implementation and onboarding of sold business into operations
• Lead automation, process optimization, and continuous improvement
• Oversee SOP development and optimization for scalable, efficient solutions
• Ensure operational excellence, customer satisfaction, and long-term profitability

* Perform all other duties as assigned, required or delegated by superior

Requirements

To thrive in this role, we value a combination of the following requirements:

• Bachelor’s degree in Business, Supply Chain Management, or related field required
• Master’s desirable
• 6+ years in key account management, bid management, or operational leadership
• Experience in managing high-value tenders and large-scale operational customer solutions
• Fluency in English required
• German language desirable
• 6+ years in logistics industry knowledge
• 6+ years in tender or pricing management
• Proficient in MS Office Suite
• Excellent analytical skills
• Excellent business sense
• Excellent ability to work under pressure
• Excellent adaptability
• Must possess permit to work in the U.S.

About time:matters Americas Inc.

time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics. We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmates On Board Courier. In addition to speed and reliability, we are committed to customized and flexible service. Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business. We at time:matters are the experts for High Performance and Special Speed Logistics and we love what we do! Combining our know-how and passion we make the impossible become possible.