Special Service Expert (m/f/diverse)

Are you passionate about logistics, customer satisfaction, and finding solutions in a fast-paced global environment? We're looking for a Special Service Expert to join our vibrant team in Bangkok. If you thrive on handling complex transport solutions and enjoy delighting customers, this is your opportunity to make an impact!

Fresh graduates are welcome to apply!

• Serve as the primary point of contact, providing expert guidance and support
• Design, manage, and monitor tailor-made transport solutions across air, road, and rail
• Take responsibility for seamless customs clearance processes
• Oversee shipment execution, coordinate with transport partners, and implement alternative solutions in case of unexpected disruptions
• Support with periodic reporting and documentation according to customer requirements
• Ensure compliance with operational KPIs and uphold high standards in customer interactions, even in challenging situations
• Co-manage and organize bookings for new and existing customers in our network
• Assist in large-scale international logistics projects and tenders
• Support our international branches as part of a central competence team

• Bachelor’s degree in logistics or related major; alternatively vocational diploma (with at least 1 year of experience)
• Experience in similar roles in the logistics and supply chain industry is a plus
• Outstanding customer and service orientation, having experience with Life Science (pharma), Automotive or the High-Tech industry (semiconductors) is a plus
• Friendly demeanor, excellent communication skills, high team spirit, and strong problem-solving abilities
• Very good command of Thai and good English skills
• Confident use of Microsoft Office applications
• Willingness to work in shift

This position is open to local and international candidates with valid work permits for Thailand.
Please note that relocation expenses are not covered by the company.

About time:matters (Asia Pacific) Pte Ltd.

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?