SOF Lufthansa Group Duty Manager - Part-time position (50%)

Lead airport operations. Deliver exceptional service. Make every shift count.

As a Duty Manager, you will be the key operational lead during your shift, ensuring safe, secure, punctual and customer-focused station operations. You’ll lead from the frontline, coordinate teams and service partners, manage irregularities and ensure a consistently excellent passenger experience.

Tasks

Your main tasks would be:

• Lead and coordinate daily airport operations during your shift
• Ensure safe, secure, punctual and high-quality service delivery
• Monitor and coordinate ground handling partners and operational processes
• Manage disruptions and operational irregularities, ensuring fast recovery
• Act as a visible point of contact for passengers, with a strong focus on premium customers
• Ensure compliance with airline, airport and regulatory requirements
• Drive service quality and continuous improvement
• Coordinate with airlines, airport authorities, crew, suppliers and other stakeholders
• Support reporting, audits and other station-related administrative activities
• Deputize for the Station Manager when required

Requirements

What are the formal requirements?

• High school diploma and Bachelor’s degree
• 2–3 years of professional experience, including at least 1 year in ground operations
• Previous leadership experience in aviation is an advantage
• Knowledge of airport procedures, Passenger Service, Aircraft Handling and DCS systems
• IATA certification is an advantage
• Fluent Bulgarian and excellent English, both written and spoken
• German is desirable
• Strong customer focus, communication and problem-solving skills
• Ability to lead and work effectively under time pressure
• Valid driver’s license and willingness to travel
• Legal right to work in Bulgaria

Please submit your CV and motivation letter with your application.

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. As the biggest airline group by revenue, it plays the leading role in its European home market. With 100.000 employees, the Lufthansa Group generated revenue of EUR 39,597m in the financial year 2025. The Lufthansa Group consists of the business segments Passenger Airlines, Logistics, MRO and Additional Businesses and Group Functions.