Senior Maintenance Control Center Officer

Neos S.p.A. is seeking an experienced Maintenance Controller to join its Maintenance Control Center (MCC) near Milan Malpensa Airport. The MCC is the airline technical 24/7 control room, responsible for managing the real-time airworthiness and operational readiness of the in-service fleet.

As a Maintenance Controller, you will act as the primary technical authority for live operational decision-making across the Boeing 737 NG/MAX and 787 fleet. Working in close coordination with Operations Control, CAMO and Maintenance Departments, Flight and Ground Operations.

You will apply sound technical judgment to ensure safe dispatch, controlled recovery during disruptions, and protection of aircraft availability.

Operational Command and Airworthiness Control

• Exercise primary technical authority for Go or No-Go dispatch decisions within Neos’s EASA-approved operational and airworthiness framework.
• Manage and apply MEL/CDL and deferred defects procedures, ensuring accurate documentation, regulatory compliance, and clear operational communication.
• Provide CAMO airworthiness approvals for internal and external maintenance activities as defined in approved processes.

Fleet Monitoring and Technical Decision-Making

• proactive approach in continuously monitoring the technical status of the fleet using AMOS, aircraft health monitoring systems, and operational reports to identify degradation trends and mitigate in-service risk
• Assess pilot and technician reports, identify emerging and repetitive defects, and determine appropriate troubleshooting strategies and maintenance actions.

Technical Coordination and Recovery

• Lead technical response during Aircraft On Ground events, including fault assessment, recovery planning, coordination of maintenance activities and material sourcing/logistics.
• Work in close partnership with Operations Control to balance technical risk, aircraft availability, and schedule recovery.
• Ensure maintenance coverage across all bases and outstations, including flying spanners, Tech-on-Call resources, and external maintenance providers.
• Act as the Central technical liaison between all airline departments during live operational events.
• Serve as the primary technical interface with OEMs and external support organizations during complex troubleshooting and operational disruptions.
• Maintain disciplined event logging and structured shift handovers to ensure continuity of operational decision-making.