Product Owner/Sr Product Owner, Technology Products

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As a Product Owner on the Airport Operations’ Workforce Technology product management team, you will work at the intersection of data, technology, and airport operations to build intelligent solutions that drive staffing efficiency, on-time performance, and exceptional customer experience. Your work will directly influence the future of workforce technology, ensuring our teams have the tools they need to operate efficiently and deliver a world-class travel experience. You will:

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead the development and delivery of internal business software that translates complex operational challenges into sustainable solutions that optimize workforce planning and staff management in domestic and international airports.
• Own and prioritize the backlog for a cross-functional team of technologists, creating data-driven and automated solutions, and growing machine learning capabilities for American Airlines staff through the practice of Agile methodologies.
• Advocate for airport workforce and the customer throughout the product lifecycle –ensuring their needs are reflected in every stage of development.
• Influence intelligent solutions that drive staffing efficiency, on-time performance, and exceptional customer experience.
• Apply your creativity, curiosity, and problem-solving skills in owning actionable roadmaps, while using your analytical and visionary thinking to lead experiments that ensure measurable impact.
• Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
• Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
• Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
• Coordinates with other Product team members to manage product dependencies and increments of value
• Performs continuous product discovery and offers valuable solutions that align to Product OKRs
• Understands the budgetary implications, related organizational constraints in factoring areas of focus
• Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
• Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
• Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
• Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
• Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
• Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
• Practices agility in discovering and delivering value continuously

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

• Previous project management experience with ability to lead, organize and prioritize projects
• Collaborative with proven ability to work effectively as part of a team
• Effective decision-making based on a combination of data-driven analysis and strategic consideration
• Attention to detail
• Strong interpersonal skills including leadership, collaboration, consensus-building, and cultural awareness
• Proven ability to develop strong relationships and work effectively across groups
• Ability to build strong consensus and achieve results though other
• Proven collaboration successes across a wide variety of projects

Skills, Licenses & Certifications

• Relevant certifications in Product Management/Product Delivery field
• Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.