Passenger Services Agent (Talent Pool)

About the Job

We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.

Duties & Responsibilities

• Conduct passenger check-ins within specified timeframes.
• Ensure check-in counters are operational and display all safety and security procedures.
• Follow procedures for boarding, accommodating crown class and special needs passengers.
• Announce flight-related information promptly.
• Handle baggage check-in and transfer procedures in line with time limitations.
• Record and process baggage claims (loss, delay, damage) as per airline agreements.
• Ensure that all necessary tags, forms, and documents are prepared and available.
• Manage delayed flights by following set procedures and assisting passengers.
• Display customer service skills to ensure passenger satisfaction.