Operations Agent

Coordinate flights, ensure efficient ground operations, and deliver exceptional service. Thrive in a dynamic, international environment where your attention to detail and teamwork keep journeys smooth and safe. Elevate your career with Lufthansa today!

Tasks

What you'll do:

• Plan aircraft load distribution and cargo loading in accordance with applicable regulations and Ground Operations Manual (GOM) requirements
• Prepare flight, customs, load, and Notification to Captain (NOTOC) documentation and operational messages

• Coordinate and monitor Ground Handling Agents (GHA), suppliers, cargo handling, loading/unloading, and station activities
• Inspect Unit Load Devices (ULDs) and monitor ramp safety, cleanliness, equipment, staffing and operational readiness
• Ensure compliance with safety, security, quality, and service standards and report irregularities and incidents
• Maintain operational and statistical data and complete post-flight activities
• Provide crew support, including briefings, catering and hotel arrangements
• Support GHA supervision, manpower planning, performance monitoring, training and corrective actions
• Perform Load Master, surveillance, cargo handling, and other operational duties as assigned
• Collaborate closely with Management, Cargo Operations, warehouse teams, crew and operational stakeholders

Requirements

The ideal candidate should meet the following requirements:

• University degree or equivalent higher education qualification; alternatively, a high school diploma with 3–6 years of relevant professional experience, preferably in air freight handling, cargo operations, or a related aviation environment
• Good command of written and spoken English
• Good knowledge of local customs regulations and relevant cargo-handling procedures
• Good computer literacy and proficiency in standard computer applications
• Valid driving licence

Please note you must currently be eligible to work and remain indefinitely without any restrictions in Singapore.

We kindly request that all applicants submit a CV/Resume and Cover Letter with their application for this position. Thank you!

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.