Lounge Host

Lounge Host

Cathay Pacific
Customer Services
Airport Service Delivery Department
Permanent
Hong Kong SAR (China)
Application deadline: 30 Nov 2026

Role Introduction

Reports to: Lounge Supervisor
As a Lounge Host, you will be at the forefront of delivering a warm, efficient and premium lounge experience for our customers.
You will ensure smooth lounge entry through accurate access verification, engage customers proactively at every touchpoint and provide thoughtful assistance throughout their visit.
With your service mindset and attention to detail, you will play a key role in creating a welcoming environment that reflects our commitment to exceptional customer experience.

Key Responsibilities

• Deliver a warm and professional welcome to customers and verify lounge access to create a positive first impression
• Proactively engage customers, identify first‑time visits and provide clear guidance on lounge facilities and services
• Build rapport and provide attentive, personalised assistance throughout the customer stay to enhance the lounge experience
• Monitor customer satisfaction and respond promptly to enquiries, feedback, complaints and service requests
• Work closely with the Lounge Supervisor and lounge team to deliver smooth, consistent and memorable experiences for premium customers
• Support daily lounge operations, including start‑of‑shift preparation, stocking service counters and maintaining lounge presentation
• Conduct regular checks of the lounge environment and support quality control activities to uphold service standards
• Liaise closely with the food and beverage team to ensure seamless service flow and manage customer expectations effectively
• Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate information and recommendations
• Operate lounge and airport systems in accordance with security, service and data confidentiality requirements

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• High school graduate or above
• At least 1 year of customer service experience, preferably in a hospitality or premium service environment
• Strong interpersonal and communication skills with a service‑oriented mindset
• Good command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantage
• Genuine enthusiasm for customer service with a proactive and customer‑focused approach
• Positive and proactive attitude with strong teamwork skills, attention to detail and ability to work in a fast‑paced, shift‑based environment
• Willingness to represent the Company professionally through appropriate grooming, attire and conduct
• As this is a Safety-Sensitive Role, successful candidates must:
  • Complete a pre-employment medical assessment
  • Pass a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

• Work schedules to suit different lifestyles
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Medical coverage & other flexible benefits
• Discounted travel for you and your family
• Flexible retirement scheme

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
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