IAD Planning Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary This role holds overall responsibility as Planning Manager for the entire IAD Base, encompassing both SPX (Swissport United Express Operation) and SPI (Swissport International Operation). The successful candidate will oversee scheduling, attendance reliability, and day-to-day operations across the base, with full oversight of the Operations Control Centre (OCC), and will report directly to the Station Director of the base. The expected pay rate is $70,000-75,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your Activities Planning Act as Planning Manager for the whole IAD Base, covering both SPX (Swissport United Express Operation) and SPI (Swissport International Operation) Manage scheduling and attendance reliability across all operational teams Responsible for all pre-planning activities for the base Manage labor costs for the base in the most effective way by ensuring schedules are efficient Assist in the preparation of the operating budgets for the following year for prior approval by the Station Director Efficient Resource Planning (manpower, equipment) Must comply with Swissport's standard operating procedures (SOPs) and policies Quality Management Ensure service levels are achieved Maintain close and effective business relationships with customers, and various control authorities such as Airport Management, Customs, Immigration Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment Operational Oversight Hold full day-to-day operational oversight of the IAD Base, including both SPX and SPI operations Provide full oversight of the Operations Control Centre (OCC), ensuring effective coordination and communication across all operational functions Report directly to the Station Director of the base Controlling & Reporting Monitor and control performance KPIs, including attendance reliability, and ensure they are within established goals Ensure that all records of all transactions relating to the operation are maintained Ensure that administrative and control policies and procedures are maintained Assure all employees comply with company rules and procedures and other authority requirements Take disciplinary action with subordinates as needed Supporting Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs across SPX and SPI Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation Solve conflicts/irregularities and take appropriate action Participate in meetings internally and externally as may be required Implement and monitor the local emergency plan Skills & Experience Required Must have experience as a leader on the ramp with a good understanding of ramp operations Familiarity with RealTime, Arrows, and Dayforce tools to perform the job efficiently Availability Requirement This is a highly demanding role requiring an open and flexible schedule, including availability at any time of day, to manage the needs of over 20 airline partners simultaneously and respond effectively to varying customer requirements around the clock Your Profile At least 1 year of operational experience, bachelor’s degree Preferred Good working knowledge of the issues involved in managing a labor-intensive workforce. Excellent planning and communication skills. Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills. Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment, and security issues. Ability to assess situations and instigate corrective action quickly and accurately. Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements. Strong verbal communication, interpersonal and relationship-building skills. Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel. What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!