Head of Ramp, dnata Singapore

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio. Providing a full suite of services from cargo handling and ground handling to travel services, dnata Singapore ships, connects, feeds and entertains travellers connecting to and through Changi Airport.

As Head of Ramp you will be responsible for the strategic leadership, operational performance, safety, compliance, and financial management of dnata Singapore's ramp operations at Singapore Changi Airport.

You will be accountable for all aircraft turnaround activities including aircraft loading and unloading, marshalling, pushback, towing, airside transport operations, and the deployment of Ground Support Equipment (GSE). You will ensure safe, efficient and punctual ramp services that meet airline customer expectations, contractual Service Level Agreements (SLAs), and regulatory requirements.

In this role you will

• Provide strategic leadership for all ramp operations, ensuring safe, efficient, and customer-focused aircraft turnaround services.
• Drive operational excellence, resource optimization, and service delivery to meet airline and business requirements.
• Be accountable for ramp operational performance, turnaround efficiency, and on-time performance (OTP) targets.
• Champion a proactive safety culture and ensure compliance with regulatory, airport, airline, and dnata operational standards.
• Lead incident investigations and implement corrective actions to reduce operational risk and drive continuous safety improvement.
• Lead, develop, and inspire a high-performing ramp operations workforce through effective workforce planning, talent development, succession planning, and employee engagement initiatives.
• Ensure effective utilisation and availability of Ground Support Equipment (GSE), facilities, and operational resources to support current and future business needs.
• Manage operational budgets, labour productivity, and cost performance while maintaining service quality and safety standards.
• Serve as the senior operational representative for ramp services, building strong relationships with airline customers, airport authorities, regulators, and key stakeholders.
• Drive innovation, digitalisation, automation, and process improvement initiatives to enhance productivity, safety, operational resilience, and customer experience.
• Utilise data and performance analytics to support informed decision-making and continuous operational improvement.

Qualification

To be considered for the role, you must meet the below requirements:

• Degree in Aviation Management, Business Administration, Logistics or related discipline.
• Minimum 10 years of airport ramp operations experience, including minimum 5 years in a senior management role.
• Experience managing aircraft turnaround activities, ramp safety and frontline operational teams.
• Experience in a 24/7 operational environment, comfortable to work in outdoor airside environments; weekends and public holidays when required; in high-noise and fast-paced operational environments; and willing to be activated during major disruptions, emergency responses and operational contingencies.
• Demonstrated track record in improving operational performance, safety outcomes and productivity metrics.
• Ability to obtain and maintain Changi Airport Airside Driving Permit (ADP) & Airport Pass.
• Strong people leadership and team management skills; with ability to lead a large multicultural workforce; provide effective coaching and employee development.
• Demonstrated competencies in strategic leadership, operational excellence, financial stewardship, stakeholder and customer management, and crisis response.

You will have an edge, if you have

• Driving Licence.
• ISAGO, IGOM or IATA-related certifications.
• Train-the-Trainer, Workplace Safety or Aviation Safety certifications.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join our growing team and enjoy a competitive remuneration package.