Executive Operations (Quality Control)

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

We are seeking a quality-driven and detail-oriented Operations Executive (Quality Control) to support our ByteDance account. In this role, you will oversee food safety, quality assurance, compliance, and operational governance across onsite dining and catering operations. You will work closely with operations and corporate quality teams to uphold the highest standards of food quality, hygiene, regulatory compliance, and continuous improvement.

What You'll Do

• Conduct regular audits and inspections across dining halls, kitchens, pantries, storage areas, and catering operations.
• Monitor compliance with food safety regulations, HACCP requirements, company SOPs, and client standards.
• Identify non-conformances, investigate issues, and drive corrective and preventive actions.
• Develop, review, and maintain SOPs, quality checklists, and operational procedures.
• Track quality KPIs, audit results, and compliance trends, and prepare management reports.
• Coordinate internal, corporate, and client audits, ensuring operational readiness and timely closure of findings.
• Lead investigations into food quality and food safety incidents, including root cause analysis and action planning.
• Partner with Corporate Quality Assurance and Food Safety teams to implement quality initiatives and best practices.
• Drive continuous improvement initiatives to enhance compliance, food safety, and operational excellence.

Key Requirements

• Diploma or Degree in Food Science, Food Technology, Quality Assurance, Hospitality, or a related discipline.
• Minimum 3 years of relevant experience in quality assurance, food safety, catering, food manufacturing, or hospitality operations.
• Good knowledge of HACCP, food safety standards, and regulatory requirements.
• Experience in conducting audits, inspections, and compliance reviews.
• Strong analytical, problem-solving, and reporting skills.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.Excellent communication and stakeholder management skills.
• A proactive, meticulous, and independent individual with a continuous improvement mindset.