Executive, Commercial Catering

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

We are looking for a proactive and customer-focused Account Operations Executive (School Services) to support our MOE school meal programmes. In this role, you will serve as the key liaison between schools, parents, students, and internal stakeholders to ensure smooth meal ordering, refund administration, account management, and operational coordination.
What You'll Do

• Manage assigned school accounts and serve as the primary point of contact for schools, parents, students, and internal stakeholders.
• Handle enquiries related to meal orders, cancellations, refunds, payments, and account administration.
• Investigate and resolve customer feedback, complaints, and operational issues in a timely and professional manner.
• Process meal cancellations, refunds, e-vouchers, and student meal administration activities.
• Maintain accurate student records, meal assignments, and ordering information.
• Prepare meal forecasts, analyse ordering trends, and support operational planning.
• Coordinate meal arrangements and administrative support for school events, programmes, and special operational requirements.
• Monitor and follow up on system and portal issues with service providers and internal teams.
• Support menu planning activities, customer communications, and new school term preparations.
• Prepare reports and ensure data accuracy across operational systems and processes.

Key Requirements

• Diploma in Business Administration, Customer Service, Hospitality, Operations Management, or a related discipline.
  Minimum 2 years of experience in customer service, administration, operations, or account management.
• Experience supporting school accounts, food services, catering operations, or education-related environments will be an advantage.
• Strong customer service and stakeholder management skills.
• Proficient in Microsoft Excel, Word, and Outlook.Strong analytical, organisational, and administrative capabilities.