Executive Assistant, VP

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This is more than an assistant role. It's a front-row seat to how one of the world's largest airlines runs its airports. As Executive Assistant to the Vice President of Customer and Operational Excellence, you'll keep a fast-moving leader organized. You'll manage complex calendars, coordinate meetings and events, and plan domestic and international travel with foresight and efficiency. Along the way, you'll build skills that will help you for the rest of your career.

• Learn to work smarter with AI. You'll build basic skills in using AI as an everyday helper. You'll use it to draft correspondence, summarize meetings, prepare presentations, and make routine work like scheduling and expense reports easier. You'll get hands-on experience with the tools that are changing how work gets done, with support to grow your confidence as you go.
• Discover every part of airport operations. You'll see how the whole operation fits together: customer experience, frontline and contact center training, resource planning, performance analytics, and operational strategy. Every day is a new chance to learn how an airline delivers for its customers.
• Be at the center of it all. You'll work with leaders at every level, outside business partners, and community leaders. You'll be a trusted partner who keeps confidential information safe and keeps the team running smoothly.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Manage Vice Presidents’ calendars to allow for participation in key meetings and time for individual work
• Plan and prepare meetings and events (logistics, documents, presentations, catering, etc.) for executives’ departments
• Responsible for booking travel (domestic and international), as well as hotel accommodations, transportation, and itinerary creation with ability to anticipate travel needs, mitigate issues, and collaborate with appropriate resources to resolve in a timely manner
• Interacts professionally with all levels of management, external business partners, and community leaders
• Compose correspondence, prepare presentations, reports, and other ad hoc materials with attention to detail and accuracy
• Responds to inquiries, requests, and complaints within limits of authority
• Protects the integrity of confidential information for all matters
• Manage time and attendance, expense reports, invoices, and ordering of supplies

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED equivalency
• 0-2 years work experience in a prior executive assistant or office management position or 3+ years of AA experience

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in a relevant field
• 5+ years work experience in a prior executive assistant or office management position

Skills, Licenses & Certifications

• Excellent working knowledge of Microsoft software to include Word, Excel, PowerPoint, Outlook, and Teams
• Must be self-motivated with strong organizational skills, ability to prioritize conflicting needs and requests, and meet deadlines
• Demonstrates excellent analytical and problem-solving skills
• Exhibits high emotional intelligence
• Can perform in a fast-paced environment, manage multiple tasks simultaneously, work extended hours as needed, and function as an integral part of a team with minimal supervision
• Familiarity with Workbrain, Coupa, Concur, and proprietary software

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.