E-Commerce Executive - London

Job Purpose

Emirates Holidays is part of the Emirates Group, offering a broad range of curated holiday packages to top global destination including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. We combine the strength of a world-renowned brand with a local, customer-focused approach in the UK. Our passionate team is dedicated to delivering exceptional services and creating unforgettable travel experiences for every customer.

Our E-Commerce Executive plays an important role in shaping how customers discover, explore and book Emirates Holidays online. You will help bring our destinations, offers and experiences to life across our digital channels, supporting website content, digital merchandising, email marketing and campaign activity to deliver a seamless and inspiring customer journey.

We are looking for someone who combines strong commercial awareness with a genuine passion for digital. You will be curious, creative and confident using data and customer insight to improve performance, enhance conversion and identify new opportunities for growth. Working closely with teams across Product, Marketing, Commercial and Technology, you will help ensure every digital touchpoint reflects the quality, attention to detail and customer experience expected from Emirates Holidays.

A day in the life of an E-Commerce Executive could involve:

• Supporting the delivery of online revenue, conversion and commercial performance targets across Emirates Holidays’ digital channels.

• Creating, updating and maintaining engaging, accurate and SEO-optimised website content.

• Merchandising destinations, offers and promotions across our digital channels.

• Building, scheduling and deploying email marketing campaigns, while monitoring engagement and performance.

• Reviewing website performance and customer behaviour to support ongoing improvements.

• Supporting A/B testing and customer journey improvements to enhance the online experience.

• Conducting regular website checks to ensure content, functionality and presentation remain accurate, up to date and aligned with brand standards.

• Producing regular trading, campaign and website performance reports.

• Working closely with Product, Commercial, Marketing, Systems and IT teams to deliver campaigns, resolve website issues and improve the digital customer experience.

• Ensuring digital content and campaign activity complies with relevant legal, regulatory and advertising requirements.

This is an office-based role, working five days per week alongside our Product, Commercial, Marketing and Digital teams.

To be considered for this role you must have:

• Previous experience in e-commerce, digital marketing, online trading or a similar digital role.

• Experience updating website content and supporting digital campaigns.

• A good understanding of online sales, website performance and customer behaviour.

• Strong attention to detail and confidence working with data and reports.

• Good communication skills and the ability to work effectively with different teams.

• The ability to manage multiple priorities in a fast-paced environment.

• The unrestricted right to live and work in the UK.

You will have an edge if you have:

• Experience within travel, tourism, aviation or another consumer-facing digital environment.

• Experience with SEO, content management systems or email marketing.

• Experience using website analytics or reporting tools.

• Exposure to A/B testing or customer journey improvement.

• Knowledge of OTAs, online travel distribution or GDS.

Salary & benefits

What's in it for me?

At Emirates Holidays, our rewards are designed to complement your career with a range of travel, lifestyle and wellbeing benefits.

• Unlimited standby travel across the Emirates global network, plus access to discounted confirmed tickets.

• Preferential hotel rates worldwide, making your own travel experiences even more rewarding.

• Access to the Emirates Platinum Card, unlocking a wide range of lifestyle, retail and travel privileges.

• Interline travel benefits with partner airlines, giving you even more ways to explore the world.

• Private health insurance, together with access to a health cash plan and Employee Assistance Programme.

• High street discounts across a broad range of retailers, services and everyday essentials.

• Season ticket loans to help make commuting more manageable.

This is more than a role—it is an opportunity to help shape the digital experience of one of the world’s most recognised travel brands, while developing your career in a fast-moving e-commerce environment.