Customer Service Representative

Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.

Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.

“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci

Management and Corporate Careers

Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.

Line Service Professionals

Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation

Housekeeping

As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.

Customer Service Professionals

As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.

Valet

As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.

Pilots

Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.

Dispatch

A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.

Maintenance

As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.

Food and Beverage

In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience

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Customer Service Representative
Page, Arizona, United States - 86040
Description

Customer Service Representative

Do you like private jets and luxury?

Million Air Lake Powell is looking for a polished, sophisticated professional to join our award-winning team and become part of the world of luxury private aviation. Located in one of the world's most renowned destinations, Million Air Lake Powell serves an extraordinary clientele arriving by private aircraft.

As a Customer Service Representative, you'll be at the heart of the Million Air experience-welcoming private aircraft, pilots, passengers, and guests while delivering the exceptional, personalized service that defines our brand. You'll provide an elite level of customer service and concierge support, anticipate the needs of our guests, and work closely with our ground team to ensure every detail is handled seamlessly.

We are passionate about aviation, committed to extraordinary customer experiences, and proud to live our motto: "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking talented professionals who want to contribute to Million Air's mission to be the premier, worldwide, industry-leading aviation service provider.

This position also supports Million Air's Hertz rental car operation, assisting with customer rentals, vehicle inventory and preparation, vehicle inspections, and related administrative responsibilities.

Responsibilities and Duties

Customer Service & FBO Operations

1. Customer Greeting: Greet customers in a friendly, polished, and professional manner.
2. Concierge Services: Provide concierge services to pilots and passengers, including reservations and transportation arrangements.
3. Aircraft Preparation: Proactively prepare for incoming aircraft and anticipate customer needs.
4. Customer Records: Record customer preferences and relevant information in Million Air's internal systems.
5. Invoicing: Accurately invoice customers for services rendered.
6. Team Coordination: Partner with the Line Service team to ensure customer service expectations are exceeded.
7. Service Recovery: Communicate service concerns and customer feedback promptly to management.
8. Hospitality: Maintain a fully stocked hospitality bar with snacks and beverages.
9. Facility Standards: Maintain a clean, organized, and welcoming front desk, lobby, and FBO amenities.

Hertz Rental Operations

1. Rental Agreements & Customer Service: Explain rental terms, process reservations, complete rental agreements accurately, and manage customer payments and invoicing.
2. Vehicle Inventory & Condition: Document vehicle mileage and condition at rental and return, maintaining accurate inventory records.
3. Promotions & Sales: Promote available upgrades, additional coverage, and other products while providing sales support to business accounts.
4. Customer Concerns: Respond promptly and professionally to customer questions, concerns, complaints, and requests.
5. Vehicle Cleaning & Maintenance: Clean vehicle interiors and exteriors to company standards using appropriate equipment.
6. Vehicle Inspections & Records: Conduct vehicle inspections and maintain accurate records of vehicle condition and required maintenance.
7. Vehicle Transportation: Safely move, park, stage, and deliver vehicles as needed and assist with customer pickups.
8. Inventory Management: Maintain and reorder supplies necessary for vehicle cleaning, upkeep, and daily rental operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Customer focus- naturally outgoing/extroverted
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Strong computer skills including Microsoft office products and point of sale programs
4. Basic mathematical knowledge
5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
6. Bi-lingual preferred

This position reports to the Customer Service Manager/General Manager

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

1. Must be able to lift 25 pounds
2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

1. Customer service experience preferably in the service industry
2. High School Diploma or equivalent
3. Entry level position
4. Ability to work evenings weekends, and holidays
5. Acceptable driving record
6. Ability to pass a background check
7. Zero tolerance drug free employer includes pre-employment and random screening AAP/EEO Statement
8. 21+ years old

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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