Customer Care Agent

About the role

We are looking for a passionate Customer Care Agent to join our Commercial team at SKY express.In this role, you will play a key part in delivering high-quality post-flight customer support, handling inquiries, complaints, and compensation claims in line with EU Regulation 261/2004 and internal policies. By ensuring accurate case assessment, compliant decision-making, and clear communication, you will actively contribute to service recovery and a positive customer experience.

Responsibilities

• Manage post-flight cases, complaints, and compensation claims in line with EU Regulation 261/2004.
• Deliver professional, timely, and customer-focused support across all post-flight communication channels.
• Resolve customer issues efficiently using a solution-oriented, empathetic, and service-driven approach.
• Maintain accurate CRM case records, documentation, and customer correspondence.
• Ensure compliance with internal procedures, data accuracy standards, and confidentiality requirements.
• Collaborate with internal teams to deliver complete and customer-ready case resolutions.

Competencies

• Strong customer-focused mindset and problem-solving capability.
• Excellent verbal and written communication and negotiation skills.
• Team-oriented, with a positive and professional attitude.
• Ability to multitask and work effectively under pressure.
• Results-driven, proactive, and detail-oriented, with a strong sense of ownership.

Requirements

• High School Diploma or equivalent.
• Minimum 2 years of Customer Service experience is required. Aviation or hospitality experience is an asset.
• Fluency in Greek and English (verbal and written).
• Proficient in IT (excellent knowledge of MS Office suite). Familiarity with CRM systems is considered an asset.

Why Join Us?

• Competitive Salary & Allowances.
• Continuous Training & Professional Development.
• Travel benefits on SKY express flights (extended to first-degree family members).
• Join an airline with a strong commitment to safety, reliability, and operational excellence.
• A supportive and collaborative work culture that values innovation and safety.

About SKY express

SKY express, a member of the International Air Transport Association (IATA), holds a leading position in the Greek market, operating the country’s largest domestic network with 33 destinations. At the same time, it is continuously expanding its international reach, serving 27 international destinations and forging strategic partnerships with top global airlines.

The airline operates the youngest fleet among Greek carriers, consisting of 29 state-of-the-art aircraft, that combine comfort, advanced technology and a low environmental footprint.

In 2025, SKY express, was honored by the European Regions Airline Association (ERA) with the highest distinction “Airline of the Year”, as well as the award for “Regional Connectivity Airline”.

Join us on this remarkable journey!

Applicants’ personal data will be used for recruitment purposes only and applications will be treated as strictly confidential.