Customer Account Leader - Engine Leasing

Build an Aviation Career You're Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well.

As Customer Account Leader – Engine Leasing, you will provide administration and oversight of engine leasing transactions to ensure contractual compliance, asset availability, accurate billing, track key-performance-indicators and seamless coordination across sales, operations, maintenance and customers.

What You’ll Do

• Manage documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external).
• Obtain updated information from customers and manage billing invoice rentals on monthly basis.
• Maintain multiple databases and reports of current and past leases for distribution as required.
• Performs assigned system maintenance to various electronic files.
• Builds relationships with both external and internal clients.
• Provide effective support to facilitate contract administration and transaction closure for engine leasing.
• Verify and provide availability of requested lease. Manage the completion and collection of all documentation required per contractual agreements.
• Evaluate logistics; coordinate with field service, sales, operations, and customers on all aspects of lease assets.
• Manage all aspects of lease transactions in multiple operating systems and databases.
• Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
• Administer claims to maintenance service programs for various web-based portals.
• Preferred knowledge in one or more engine programs including Honeywell / Pratt & Whitney Canada / Rolls Royce.
• Reviews invoices for accuracy, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes.
• Coordinate with sales, shop, customer on rental requirements and priority
• Verify credit terms with accounting departments
• Collect updated lease engine times/cycles and invoice accordingly each month. Record and provide information to required departments.
• Review and pay vendor invoices from engines services companies.
• Maintain systems to track assets.
• Carries out additional projects as assigned.

Required Qualifications

• 3+ years of customer service experience or related administrative/operations support experience within a manufacturing environment.
• Post-secondary education in business administration, aviation, supply chain, finance, or a related field, or an equivalent combination of education and experience.
• Must be authorized to work in the US.

Desired Characteristics

• Experience with contract administration, customer account coordination, billing, invoicing, or similar commercial transactions.
• Experience working with ERP systems, databases, or other business systems used to manage customer, asset, inventory, or transaction information.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Familiarity with Honeywell, Pratt & Whitney, Rolls-Royce, GE, BGA, or commercial engine programs and related products.
• Strong written and verbal communication skills, with the ability to communicate effectively with internal and external customers and adapt communication style to the audience.
• Strong planning, organizational, analytical, decision-making, and problem-solving skills, with the ability to manage changing priorities.
• Strong interpersonal and teamwork skills, including customer relationship building, negotiation, and conflict resolution, with the ability to work effectively across functions.
• Ability to work effectively in a culturally diverse environment with sensitivity to different cultural norms and practices.
• Knowledge of applicable company procedures and export compliance requirements.
• Commitment to continuous learning and professional development.

Benefits That Make Life Better

• Comprehensive Healthcare
• 401(k) with 100% Company Match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance

• Learning & Training Opportunities

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