Crew Scheduler

Overview of role:
WestJet is seeking Crew Schedulers - Cabin Crew Member, Pilot, & Q400. This individual is able to demonstrate a high standard of excellence, enjoys challenges, and is results-driven. The incumbent must be highly motivated and demonstrate the ability to work in an agile environment. They will be required to adhere to regulations and communicate with all stakeholders, while ensuring crew requirements are maintained for “day of” operations in a timely and effective manner.
Applications are being considered for our next Hiring Event in October 2026. Successful applicants will be place in a Talent Pool for available opportunities until April 2026.
This position requires in-person collaboration up to five days a week. We operate 24/7/365 days per year. Successful candidates will be scheduled days/evenings/weekends and statutory holidays.
Key deliverables include:
Answer the phone promptly, demonstrating an ability to listen and empathize with crew members while ensuring a high level of internal guest satisfaction
Ensure schedule amendments are following Canadian Aviation Regulations (CARS), Commercial Air Service Standards (CASS), the Company Operations Manual (COM), the Flight Attendant Manual (FAM)
Monitor and mitigate Crew duty and rest violations
Answer the phone promptly demonstrating an ability to listen and empathize with crew members while ensuring a high level of internal guest satisfaction
Ensure implementation of IROP (irregular operations) contingency plans and required pairing modifications
Adhere to Flight Operations policies and Inflight Department policies as outlined in the COM, the FAM, the Crew Services Guidelines
Ensure appropriate deadheading arrangements are made, confirmed and tracked for crews
Monitor and mitigate Crew duty and rest violations
Other duties as assigned
Experience and qualifications:
Minimum 1 year airline experience, preferably in an operational role
Previous experience with flight crew schedules and CARS is an asset
Intermediate experience with SabreSonic, MS Word, Outlook and Excel is preferred
Strong interpersonal skills and communication skills, with the capability of establishing respect and credibility through actions
High degree of motivation and commitment to work independently in a fast-paced, dynamic and ever changing environment
Ability to work with minimal supervision and take responsibility for accomplishing routine tasks
Proven attention to detail, organizational, time management skills, and problem solving skills
Ability to multitask in a fast paced, time-sensitive environment
Demonstrate a commitment to teamwork, while contributing to a fun and friendly atmosphere
Be a positive role model, outwardly demonstrating WestJet values and key competencies