Commercial Reception Agent for Stopover and Customer Relations LYS (2)

MAIN ACTIVITIES OF THE POSITION

Welcome clients

✓ Welcome clients in dedicated areas while considering the specific needs of the clientele.

✓ Assist and support individual clients: passengers with reduced mobility (PRM), unaccompanied minors to help them with check-in, transfers, boarding, arrivals, baggage delivery, etc.

Inform clients and their companions individually and/or collectively

✓ Provide general, individual, and collective information related to departures, check-ins, boardings, and arrivals: flights, guidelines to follow, directions to halls, zones, boarding gates, baggage claim belts, etc.

✓ Guide clients geographically within the airport.

✓ Provide assistance and support to passengers, clients, and their companions to facilitate their journey.

REQUIRED SKILLS / PREREQUISITES FOR THE POSITION

✓ No professional experience required for the position.

✓ Skills in sales techniques and conflict management.

✓ Mastery of airline procedures.

✓ Proficiency in English.

REQUIRED DEGREES / LICENSES / CERTIFICATIONS

✓ The position requires a Bachelor's degree or equivalent qualification in the field.

✓ Driver's license holder.

✓ Holder of certifications related to the activity.

✓ Acquisition and mastery of mandatory authorizations and permits.

POSITION CHARACTERISTICS AND ENVIRONMENT

✓ The profession is carried out in regulated areas and requires administrative authorizations.

✓ Shift work including weekends and holidays.

✓ Partially outdoor work.

✓ Wearing professional attire and safety equipment is mandatory.

✓ Compliance with the "Uniform Charter" is mandatory (uniform, presentation, behavior).