Analyst IT Business Cargo Management System & Global Logistics (fixed-term)

Tasks & Responsibilities

• Analyze, coordinate, and document business needs, issues and areas of improvement, related to the Cargo Management System and Global Logistics applications.
• Perform assigned duties, achieve defined objectives, and deliver expected results in accordance with established processes and methodologies.
• Initiate activities and actions, manage administrative procedures, and report deviations within the area of responsibility to management.
• Identify and communicate discrepancies from planned workflows and support the implementation of corrective actions.
• Serve as the liaison between Business divisions and the IT organization to ensure technical solutions meet business requirements and align with corporate IT strategy, architecture, security, compliance, and budgetary guidelines.
• Analyze existing business solutions, processes, and third-party partners to identify opportunities for improvement, automation, and increased operational efficiency.
• Support continuous improvement initiatives aimed at enhancing IT operations, user support, and business processes.
• Manage organizational changes resulting from IT implementations and coordinate business process changes impacting the IT organization.
• Facilitate communication, collaboration, and agreement between Business divisions, IT Competence Centers, and other stakeholders throughout the project lifecycle.
• Gather, analyze, and communicate business requirements from initial request through implementation.
• Apply project management principles and DevOps methodologies to ensure projects are delivered on time, within budget, and in accordance with agreed quality standards.
• Coordinate communication with all impacted areas of the company concerning project scope, budgets, resources, timelines, and risks.
• Support Program Managers and senior management in identifying, evaluating, and prioritizing opportunities where IT solutions can contribute to achieving business objectives.
• Manage and coordinate one or more cross-functional projects involving multiple business and IT stakeholders.
• Coordinate, administer, and report on IT-related processes, including work requests, change requests, software requests, security exceptions, compliance matters, access rights, user profiles, resource allocation, and IT cost provisioning.
• Provide functional support to users and system providers for the Cargo Management System and other Global Logistics-related applications.

Essential Requirements

• Bachelor Degree in Information Technology, Business Administration, Logistics, Supply Chain Management, or a related field is considered an advantage.
• Experience in business analysis, project coordination, systems support, or a similar role.
• Strong analytical skills with the ability to identify business needs, process improvements, and system enhancement opportunities.
• Experience gathering, documenting, and translating business requirements into functional solutions.
• Knowledge of Cargo Management Systems, logistics applications, or enterprise business systems is considered an advantage.
• Understanding of project management principles and change management processes.
• Familiarity with DevOps methodologies and project delivery frameworks is an advantage.
• Strong organizational, coordination, and administrative skills.
• Ability to manage multiple priorities and cross-functional projects simultaneously.
• Excellent communication and stakeholder management skills.
• Ability to work effectively with both business and technical teams.
• Proficiency in Microsoft Office applications and business reporting tools.
• Fluency in English is required; additional language skills are considered an advantage.

Working Conditions

• Full-time temporary position based in Luxembourg.
• Contract duration until 31 March 2028.
• Flexible working hours as per our Collective Work Agreement (CWA)
• Professional growth and development opportunities within a leading cargo airline.
• A Certificate of Good Conduct (Casier Judiciaire / Polizeiliches Führungszeugnis) will be required following a positive selection.
• Flexibility may be required to support project implementations, system changes, and business-critical activities.