Account Manager - Helipass

POSITION OVERVIEW

Under the direction and guidance of the Helipass President and/or Director of Customer Operations, the Account Manager will support and promote Helipass services across the United States and other global regions. This individual will take an active role, in partnership with other Account Managers and Customer Operations team, in crafting and executing customer account strategies in an assigned territory. They will provide support in a Sales Engineering capacity for pre-sales engagements and will remain engaged with all customers in their territory to ensure the ongoing fit of Helipass products, services, and product strategy.

ESSENTIAL DUTIES & ACCOUNTABILITIES

• Revenue Generation
  • Educate prospects and customer stakeholders on the benefits of the Helipass platform
  • Partner with the Commercial team to craft effective customer strategies to achieve and exceed revenue targets
  • Prospect and qualify new sales leads through activities including (but not limited to) cold calling, emailing, networking ents, service port or office visits
  • Serve as a Sales Engineer for pre-sales engagements, including product demonstrations, business/technical needs discovery, business case development, and value proposition development
  • Manage procurement process with customers, including activities such as contract negotiation, supporting vendor onboarding processes, and facilitating any audits necessary to maintain vendor status within the customers’ procurement ecosystem(s).
• Supporting our Customer Community
  • Work closely with customer management teams to discover relevant KPIs to their operation and partner with technical SMEs to deploy these KPIs via our Advanced Analytics platform
  • Advocate on behalf of customers in prioritizing relevant bodies of work (projects, continuous improvement interests, etc.) and as a member of the Helipass Roadmap Committee
  • Serve as an escalation point for customer stakeholder support
  • Plan and deliver regular business performance reviews
• Cultivate a Winning Mindset
  • Maintain a high morale and culture of success
  • Display a relentlessly positive, supportive, and optimistic attitude to both our team and our customers
  • Bring creativity and insight to the table in crafting solutions for our customers
  • Track activities in company information systems (CRM, work tracking, etc.) as required and keep current by updating account information regularly
  • Domestic and International Travel as required to primarily support sales and customer relationships
  • Other duties as assigned

QUALIFICATION REQUIREMENTS

• Bachelor’s degree in business or related field

• 3-5+ years of sales and marketing experience. Energy sector and/or Software sales experience preferred.

• Experience in customer support and relationship development

• Good interpersonal and analytical skills

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office suite
• Have a passion for teamwork and problem solving.

ORGANIZATIONAL CORE VALUES

• Safe – We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

• Efficient – We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high performing organization.

• Quality – We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes.

• Service – We are dedicated to the service of our customers, our communities and each other.

BEHAVORIAL COMPETENCIES

• Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today’s organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.

• Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.

• High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.

• Initiative - Effective performers are proactive and act without being prompted. They don’t wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.

• Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.

HSEQ DUTIES & RESPONSIBILITIES

• Understand and provide visible support of Destination Zero

• Practice job duties with Safety at the core of all tasks

• A job is not complete unless it is done safely

• Stand-Up, Speak-Out, and Take-Action – Do the right thing when no one is looking, report safety concerns, near misses and incidents to management, use the Stop Work authority to immediately stop unsafe acts or work practices.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel, and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds. The special vision abilities for this job are close vision, distance vision, color vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to a moderate noise level.

AMR

DISCLAIMER

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI Aviation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws