About the role
Department
SWA University Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description
As a Learning Program Manager supporting the Customer CARE & Corporate Teams, you'll lead the intake, analysis, and execution of learning initiatives across a diverse portfolio of business functions, including Talent Development, Legal, Marketing, Communications, and Brand. You'll partner with stakeholders to identify learning needs, develop effective training solutions, and ensure programs are delivered efficiently and drive measurable business results. This role is ideal for a resourceful, action-oriented professional who thrives in dynamic environments, takes initiative, navigates ambiguity with confidence, and continuously seeks simple, scalable, and cost-effective approaches to delivering impactful learning experiences.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Intake and triage new learning requests, evaluating scope, value, cost, and alignment with business goals
Maintain and update learning programs using a lean, value-driven approach—cutting redunda…
