About the role
Join TUI Hotels & Resorts as Executive Assistant Manager, with responsibility for the Rooms Division at The Mora Zanzibar. You will oversee various departments including Front Office, Housekeeping, Laundry and Guest Services, supporting the Hotel General Manager to maximise profitability while delivering exceptional guest and colleague experiences. This role will deputise for the Cluster General Manager and assume responsibility for the full hotel operation during any absence. We are seeking a hospitality leader with experience in internationally recognised hotel and leisure brands and is required to have a strong understanding of the service, operational and guest experience standards typically associated with leading European and international resort operations. This is an excellent opportunity for an experienced hotel leader seeking to further develop their strategic, commercial and operational leadership capabilities in preparation for a future General Manager role. ABOUT OUR OFFER An initial two-year contract, renewable by mutual written agreement. A performance-related bonus linked to agreed KPIs. A six-day working week, in accordance with local legislation and operational requirements. Company-provided accommodation, including utilities and laundry. International private medical insurance. Meals and soft drinks One return flight to your home destination every 12 months. 30 calendar days of annual leave. Exceptional approach to learning including recognised hospitality qualifications. Career development, trainings and opportunities to work across TUI Group. Contract provided in accordance with local legislation and entity of employment. ABOUT THE JOB Maintain and promote the hotel’s operational excellence. Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values. Work closely with the General Manager in the day-to-day operation of the hotel to ensure profitability and consistently high standards of product and performance, service recovery and problem resolution. Monitor hotel occupancy, productivity and labour costs, making operational adjustments as required. Supervise the budgeting, forecasting, training, and col…
