About the role
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Passenger Service Agent is responsible for day-to-day customer service in a highly manual and regulated environment within the confines of the Airport Operations. The position encompasses functions such as passenger handling, wheelchair passenger assistance and baggage tracing to the highest standard while complying with State, Airport and Swissport Standard Operating Procedures and Policies Your activities Passenger Service Job Functions include but are not limited to: Provide exceptional customer service to all internal and external customers and travelling passengers. Maintain a pleasant and professional demeanor at all times. Inspect and verify passenger documentation and check in of passenger. Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations. Manage passenger baggage processing including handling and fee calculation if applicable. Boarding of checked-in passengers at gate. Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. Direct passengers through Customs, Immigration, and Quarantine, as required. Make public address announcements as required. Assist Ramp Attendants to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival. Opera…
