About the role
About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position Act as liaison to Customer providing reliable, professional and courteous support in a timely manner. Plans and accomplishes a complete range of assignments and tasks that are varied and complex to provide outstanding customer service both inside and outside the company. Maintain spare parts inventory database; responsible for support requests and assists with technical support. Tasks and Responsibilities Performs more varied and difficult aspects of the job; may need some guidance on job duties; applies learning to recommend options to address unusual situations. Provides training to others as required. Read and interpret drawings for customer support and planning functions. Input and maintain inventory data for master files in Syteline and SAP. Create and input orders into Syteline Customer Order Module and cross reference and create jobs for manufactured items. Create requisitions, pick lists, travelers and all other job paperwork for Commercial, Military and FlightSafety Customers. Maintain and track status of all orders in Customer Order Module in Syteline and Support Request System to insure timely delivery and completion of customer requests. Prepare and track kits for SOS manufactured items and stock jobs. Create and issue RMA tracking numbers for repairs in RMA database to Commercial and Military Customers. Determine appropriate disposition of parts received for repair to insure on time delivery for Commercial and Military Customers. Issue parts to jobs in Syteline from pick lists, pull parts from shelves and route to appropriate parties. Perfor…
