Vista Global
Vista · Not specified
- Base
- Not specified
- Posted
- Manage a portfolio of customer accounts, ensuring funds are collected, accounts reconciled, and queries resolved in a timely manner.
- Build and maintain positive relationships with customers to support efficient payment collection and prompt resolution of queries.
- Monitor customer accounts and support the assessment of credit risk to minimise company exposure.
- Investigate, manage, and resolve customer disputes and invoice queries, escalating complex issues where necessary.
- Contact customers via phone, email, and other communication methods to secure payment of overdue invoices.
- Support the negotiation of payment arrangements and repayment plans with customers who have exceeded agreed payment terms.
- Attend customer meetings, where required, alongside senior team members to address finance-related queries and payment issues.
- Allocate incoming cash receipts accurately and in a timely manner on a daily basis.
- Ensure compliance with company credit policies, business processes, and Sarbanes-Oxley (SOX) requirements.
- Produce and analyse account data and reports to support cash collection activities and identify potential problem areas.
- Prepare daily, weekly, month-end, and ad hoc reports as requested by management.
- Identify opportunities to improve existing processes and support continuous improvement initiatives within the Credit Control function.
- Work collaboratively with Sales, Customer Service, Finance, and other departments to resolve customer issues and improve collection performance.
- Maintain accurate customer records and ensure all collection activities are documented appropriately.
From careers-vistaglobal.icims.com · seen 3 days ago