Vista Global

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Serves as the client’s primary point of contact following trip confirmation, managing all communications related to trip logistics, service requests, and in-flight experience.
• Build strong, trusted relationships with clients and executive assistants through consistent, clear, and professional communication.
• Introduce new clients to the XO product, platform, service module, and support team, ensuring they are fully oriented and confident in their experience.
• Maintain accurate and up-to-date client profiles, including preferences, special requests, and service history to deliver highly personalized support.
• Monitor and manage active trips, coordinating closely with internal teams and third-party operators to ensure seamless execution.
• Escalate service issues or time-sensitive concerns to leadership as needed, maintaining ownership through resolution.
• Collaborate with Sales, Operations, and Billing to ensure alignment and continuity through the client journey.
• Represent the XO brand with professionalism, empathy, and attention to detail in every client interaction.
• Coordinate ancillary services such as catering, ground transportation, and special accommodations (e.g., wheelchair assistance, medical clearances, or pet handling) to ensure each trip meets client expectations.
• Work across multiple internal systems and workflows to manage trips with accuracy and agility in a fast-paced, detail-oriented environment.
• Maintain poise and professionalism during high-pressure situations or when supporting complex client needs.
• Perform other related duties and projects assigned to support department success.