Specialist, Training Content - Cargo

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Senior Manager, Cargo Learning and Development, the Specialist, Training Content - Cargo is responsible for leading the instructional design and development team as well as monitoring existing content and providing direction for content updates as part of the maintenance of the existing training catalog for Cargo employees.

Responsibilities

• Lead the design and development of all training programs, regulatory and non-regulatory, to support corporate goals and objectives.
• Lead the planning, analysis, design, and development, activities associated with all learning content for the Cargo branch.
• Lead and convey training requirements for third part GHA’s to ensure compliance with Air Canada’s SOPs for cargo handling and airside activities for cargo freighters.
• Liaise with the managers responsible for Health & Safety and Regulatory (Security, Dangerous Goods, and Customs) in order to ensure all training content is current with any regulatory changes.
• Develop effective project workplans, monitor progress and provide regular updates to the Manager, Learning and Development Cargo with respect to milestones and deadlines.
• Identify, document, and report on performance and learning deficiencies through leading and participating in needs assessment/analysis.
• Responsible for making decisions on the design of instructional and support materials.
• Ensure programs are designed according to training standards, instructional design processes and methodologies that support adult learning principles.
• Responsible for making decisions on the application of specific performance and evaluation criteria based on training standards.
• In collaboration with the business, determine appropriate measures for evaluating training programs and design/develop tools to assist with the data collection, as required.
• Liaise with Air Canada Training Development department regarding course content to ensure all SOP and training material updates are communicated between the relevant branches.
• Ensure centralized tracking system is accurate and maintained on record keeping for training completion.

Educational Requirements

• Recognized university degree, preferably in Education or Adult Education, an asset.
• Instructional Techniques certification, an asset.
• Instructional Course Design certification, an asset.

Experience

• Minimum 1 year in training development, required and must be recent.
• Minimum 5 years’ experience in Cargo is preferred.
• Familiarity with technical projects and Cargo automation tools (e.g. Weblynx, SmartLOAD, an asset).
• Excellent comprehension and familiarity with job-related publications (e.g. Publication 178, an asset).
• Strong PC skills i.e. MS Word, Ms PowerPoint, MS Excel, video editing, e-learning authoring tools is preferred.

Job Requirements

• Develop comprehensive learning content strategies to address current and future business needs.
• Strong knowledge of adult learning design principles/practices.
• Able to establish effective working relationships with internal clients as well as third party vendors.
• Able to work under pressure, assess priorities and manage strict deadlines.
• Ability to motivate and engage people.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to work independently and manage multiple deadlines.
• Proven excellent written and verbal communication skills with various levels of employees, management and providers.
• Ability to plan, organize, coordinate and manage diverse work assignments.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.