Senior Associate - CC Base Operations

Job Description

Job Description

A. Key Accountabilities

Base Operations & Performance – Operational Excellence

• Contributing towards the maintenance of defined OTP levels; coaching and counselling allocated crew.
• Conducting daily crew briefings and post-flight interactions to gather feedback.
• Assisting in NPS improvement initiatives with timely corrective actions.
• Managing crew availability and conducting discipline inquiries as per process.
• Providing inputs for promotions, renewals, and confirmations.
• Handling operational exigencies beyond routine operations.

Safety

• Reiterating safety updates to allocated crew.
• Ensuring adherence to DGCA regulations and audit conformance.
• Escalating violations as per SOPs.

Crew Engagement

• Ensuring participation in engagement activities.
• Addressing day-to-day crew concerns.
• Monitoring internal communication platforms.

Rostering / Training / Administration

• Handling emergency leave communication.
• Supporting crew training initiatives.
• Ensuring SOP adherence and smooth base operations

People Management & Development

· Managing and developing crew and ground reportees with objective performance inputs.

B. Skills / Qualities Required

• Functional: Knowledge of inflight and cabin crew base operations.
• Behavioural: Excellent communication, empathy, professionalism.

C. Educational Requirements

• Mandatory: Graduation in any discipline.
• Preferred: Postgraduate in Management / Operations.

D. Key Eligibility Criteria

• 10 years of flying experience.
• Minimum 3 years in inflight people management role.
• Minimum 2 years tenure before superannuation.
• No warning letter / BA+/ SRT/ART / SEP incidents as specified.
• Rating of 3 or above in last FY.
• Good attendance record and BMI within 18.5–24.9.