Development and Performance Manager – Inflight YVR (1 Year Term Role)

Overview of role:
Reporting to the Senior Manager, Inflight Base Operations, the Development and Performance Manager is responsible for the delivery of all performance and support aspects for a large team of Cabin Crew Members. This includes, but is not limited to rewards and recognition, performance management, ability management, career development, employee relations, and health and wellness programs.
Key deliverables include:
Inform and act as a knowledgeable source for interpretation of WestJet people related procedures, policies and best practices;
Support internal and external recruitment in conjunction with the People & Culture team;
Facilitate ongoing one on ones with Cabin Crew Members;
Conduct performance management in accordance with WestJet policies in partnership with Inflight senior leadership and the People Department;
Provide Career Development guidance to Cabin Crew Members;
Review performance and provide feedback to Cabin Crew Members based on patterns and trends on an ongoing basis;
Visible leadership and promoting WestJet's SPOT culture at HS and focus flights
Investigate and respond to internal and external feedback regarding Cabin Crew performance;
Develop Modified Work Agreements in conjunction with the Ability Management Team;
Manage Cabin Crew attendance patterns and trends in line with WestJet Policies and Best Practices;
Responsible for developing and supporting excellent employee relations and performance;
Ensuring management processes are in line with the WestJet culture and departmental objectives;
Required travel for meetings and training;
Builds commitment, pride, honesty, trust and strong relationships among team members; Clearly articulates and promotes the significance and impact of employee contributions to promoting and achieving team goals;
Keeps team focused on their purpose for working together; clarifies and reinforces roles and responsibilities of team members;
Develops others through coaching and mentoring, and acknowledges the positive performance of others;
Knows when to be creative and take calculated risks in making decisions and solving problems;
Projects credibility and poise in highly visible and/or adversarial situations;
Fosters open and honest communication; actively seeks the ideas and opinions of others;
Describes People Policy information in a clear and concise manner;
Implements change smoothly, and helps others adapt; involves team members in the change process;
Holds fellow WestJetters accountable for increasing guest satisfaction and loyalty;
Anticipates and understands internal/external guest needs;
Ensures that all performance-related items are kept confidential and are documented appropriately.
Experience and qualifications:
2 or more years’ leadership experience including performance management and ability management required;
Human Resources degree, diploma or certificate or equivalent years of experience in a people leadership role;
Qualified or willing to be a qualified Cabin Crew Member;
Operate as a Cabin Crew Member a minimum of once every two months;
Previous Experience as a Cabin Crew Member will be considered an asset;
Knowledge of WestJet people promises, guidelines and practices required;
3 - 5 years' experience in airline operations an asset;
Proven ability to plan, develop and lead meetings;
Proven ability to provide high level of customer service to internal guests;
Intermediate knowledge of all Microsoft applications;
Able to deal with stressful situations and perform steadily under pressure;
Positive role model outwardly demonstrates WestJet values.