Assistant Operations Manager
NEWEmirates Flight Catering · Dubai, United Arab Emirates
Corporate & AdministrationFull time
- Contract
- Full time
- Base
- Dubai, United Arab Emirates
- Field
- Corporate & Administration
- Posted
- Closes
- Ensure compliance with applicable safety, security, quality, regulatory and company standards, conducting incident due diligence and escalating critical issues to management to maintain a safe and compliant operation.
- Manage shift operations to achieve business unit KPIs and deliver airline catering services within agreed SLAs, PTS (Precision Time Schedule) and on-time performance [JA1.1][RM1.2] requirements, ensuring consistent service delivery.
- Manage shift resources and team deployment in line with operational requirements, optimizing resource utilization and maintaining operational readiness through effective briefings and handovers.
- Develop shift teams through performance management, coaching and mentoring, addressing capability gaps and recurring personnel issues, and recognizing high performance to strengthen team capability.
- Coordinate operational and service requirements with internal and external stakeholders such as EK and other airline customers, ensuring timely communication, resolution of concerns and alignment of service expectations.
- Maintain operational continuity during disruptions by coordinating with the Operations Control Centre, implementing contingency measures and supporting Business Continuity Management System testing.
- Drive process improvement and operational optimization through LEAN initiatives in collaboration with internal specialized function for identification of improvement opportunities and adoption of new technologies and best practices.
- Monitor operational performance and resource variances against agreed targets, escalating deviations to Management and Business Support and implementing appropriate corrective actions.
- Demonstrate company values and leadership behaviors while fostering a culture of safety, accountability and operational excellence across the shift.
- Bachelor’s degree or equivalent qualification.
- Minimum 6 years of experience leading shifts within large-scale logistics, catering or airside operations.
- Experience in leading operational efficiency initiatives and service improvement programmes.
- Effective communication skills with stakeholders at all organisational levels.
- Strong problem-solving and decision-making skills.
- Ability to build and maintain effective working relationships with internal and external stakeholders.
- Ability to constructively challenge existing practices and drive continuous improvement.
From iacsey.fa.ocs.oraclecloud.com · seen 2 days ago